Effective Date: 5/7/2026

Nashoba Homecare respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request care, refer a patient, apply for a position, or otherwise communicate with Nashoba Homecare.

Nashoba Homecare is an independently nurse-owned and operated home care provider serving clients and families across Metro Vancouver and the Fraser Valley.

1. Personal Information We Collect

We collect only the personal information reasonably necessary to respond to inquiries, assess care needs, coordinate services, manage referrals, process job applications, and operate our home care services.

Depending on how you interact with us, we may collect:

• Your name, phone number, email address, and mailing address
• Client or patient name, location, age, date of birth, and care needs
• Family member, substitute decision-maker, or emergency contact information
• Health-related information needed to assess or coordinate care
• Medication, mobility, wound care, dementia care, discharge, or clinical support details
• Referral information from discharge planners, physicians, social workers, or care teams
• Information submitted through website forms, phone calls, emails, or uploaded documents
• Employment application details, including experience, availability, certifications, and references
• Technical website information such as IP address, browser type, pages visited, and general usage data

2. How We Use Personal Information

Nashoba Homecare uses personal information for purposes that are reasonable and connected to providing safe, appropriate, and responsive home care services.

We may use personal information to:

• Respond to inquiries, callback requests, and service questions
• Arrange free consultations, in-home assessments, or virtual assessments
• Develop personalized care plans
• Coordinate home support, dementia care, nursing care, or clinical services
• Communicate with clients, families, caregivers, and care professionals
• Review and respond to patient referrals
• Coordinate care with physicians, pharmacists, discharge teams, or other authorized professionals
• Manage scheduling, billing, service updates, and administrative records
• Review job applications and contact applicants about employment opportunities
• Improve our website, communications, and service experience
• Meet legal, regulatory, insurance, and professional obligations

3. Consent

By submitting information to Nashoba Homecare, contacting us, requesting services, submitting a referral, applying for a position, or using our website forms, you consent to the collection, use, and disclosure of your personal information for the purposes described in this Privacy Policy.

If you submit information about another person, including a patient, client, family member, or care recipient, you confirm that you have the authority or permission to share that information with Nashoba Homecare for care coordination or referral purposes.

You may withdraw your consent at any time, subject to legal, contractual, clinical, or safety-related limitations. Withdrawing consent may affect our ability to provide or coordinate services.

4. Health and Care Information

Some information we collect may include sensitive health or care-related details. This may include information about medical conditions, medications, wounds, mobility, dementia, hospital discharge instructions, care routines, or home safety needs.

We use this information only as reasonably necessary to assess needs, create care plans, provide services, communicate with authorized care partners, and support client safety at home.

5. Referrals from Healthcare Professionals

If a discharge planner, physician, social worker, case manager, or other healthcare professional refers a patient to Nashoba Homecare, we may collect personal and health-related information needed to review the referral, contact the patient or family, assess care needs, and coordinate appropriate support.

Referrers are responsible for ensuring they have appropriate authority or consent to share patient information with Nashoba Homecare.

6. Sharing Personal Information

Nashoba Homecare does not sell personal information. We only share personal information when reasonably necessary to provide services, coordinate care, operate our business, or meet legal and professional obligations.

We may share limited personal information with:

• Authorized family members, representatives, or substitute decision-makers
• Caregivers, nurses, or staff involved in providing services
• Physicians, pharmacists, discharge planners, or other authorized care professionals
• Service providers who help us operate our website, forms, email, scheduling, billing, or records
• Insurance, legal, regulatory, or professional advisors where required
• Public authorities, regulators, or law enforcement if required or permitted by law

7. Website Forms and Email Communication

Information submitted through our website forms may be sent to Nashoba Homecare by email or stored through our website systems. Please avoid submitting highly sensitive medical information through general website forms unless it is necessary for your request or referral.

Email and online communications may not always be fully secure. If you need to share highly sensitive documents or clinical information, please contact us first so we can discuss the most appropriate way to receive them.

8. Document Uploads

If our website allows document uploads, such as discharge summaries, care plans, medication lists, wound care orders, resumes, certificates, or application documents, those files will be used only for the purpose for which they were submitted.

Please upload only documents that are relevant to your inquiry, referral, care request, or application.

9. Employment Applications

If you apply to work with Nashoba Homecare, we may collect information such as your name, contact details, work history, caregiving experience, certifications, availability, references, criminal record check status, driver’s licence status, and other information relevant to evaluating your application.

Application information is used for recruitment, screening, interview scheduling, reference checks, hiring decisions, and employment administration.

10. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the site, improve user experience, measure website performance, and support basic website functionality.

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

11. Safeguarding Personal Information

Nashoba Homecare uses reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

These safeguards may include:

• Limiting access to personal information to authorized personnel
• Using password-protected systems where appropriate
• Keeping care-related information accessible only to those who need it
• Training staff and caregivers on confidentiality expectations
• Reviewing privacy practices as our services and systems change

12. Retention of Personal Information

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, care coordination, employment review, legal compliance, insurance, accounting, and record-keeping requirements.

When personal information is no longer required, we will securely delete, destroy, anonymize, or archive it in accordance with applicable requirements and business needs.

13. Accessing or Correcting Your Information

You may request access to personal information Nashoba Homecare holds about you. You may also ask us to correct information that you believe is inaccurate or incomplete.

To protect privacy and security, we may need to verify your identity before responding to an access or correction request.

14. Third-Party Websites

Our website may contain links to third-party websites, tools, platforms, or resources. Nashoba Homecare is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

15. Children’s Privacy

Our services are intended for adults, seniors, families, caregivers, healthcare professionals, and job applicants. We do not knowingly collect personal information from children through our website unless it is provided by a parent, guardian, authorized representative, or healthcare professional for care-related purposes.

16. Privacy Officer and Contact Information

If you have questions about this Privacy Policy, want to request access or correction, or have a privacy concern, please contact Nashoba Homecare:

Nashoba Homecare
Phone: (778) 837-6727
General Inquiries: hello@nashobahomecare.ca
Referrals: referral@nashobahomecare.ca

Privacy Contact:
Email: hello@nashobahomecare.ca

17. Changes to This Privacy Policy

Nashoba Homecare may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, or privacy practices.

The updated version will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

18. Governing Privacy Laws

This Privacy Policy is intended to support Nashoba Homecare’s privacy practices under applicable Canadian and British Columbia privacy laws, including BC’s Personal Information Protection Act, where applicable.